Licensed Operations Manager- Remote.

What You'll Do: Lead & Develop Leaders Manage and coach Supervisors, Team Managers, and frontline leaders supporting licensed insurance operations. Build a culture of accountability, engagement, recognition, and continuous improvement. Conduct regular performance reviews, leadership coaching sessions, and development planning. Develop bench strength and succession planning for future leadership opportunities. Foster a positive and inclusive work environment focused on employee growth and retention. Drive Operational Performance Lead multiple teams supporting Property & Casualty insurance customers and policyholders. Ensure achievement of key business metrics, including: Service Level Quality Assurance Customer Satisfaction (CSAT)Employee Engagement Productivity Attendance Compliance Revenue and Profitability Analyze performance trends and implement action plans to close performance gaps. Partner with Workforce Management and Training teams to maximize operational efficiency. Client & Business Partnership Build strong relationships with internal and external stakeholders. Prepare and present operational business reviews and performance updates. Drive resolution of client escalations and operational challenges. Support new business implementations, program launches, and operational transitions. Financial & Strategic Accountability Manage operational performance against budget and profitability goals. Support workforce forecasting and staffing strategies. Drive efficiencies while maintaining a high-quality customer and employee experience. Ensure accurate operational reporting and financial performance management. Compliance & Quality Maintain compliance with insurance regulations, company policies, and client requirements. Ensure quality monitoring programs are effectively executed. Lead continuous improvement initiatives through audit findings, customer feedback, and performance data. Promote a strong culture of compliance and ethical business practices.

Must Have: Active Property & Casualty (P&C) Insurance License Minimum 3+ years of Operations Manager experience in: Insurance Contact CentersBPO Operations Customer Experience Operations Insurance Agency Operations Carrier or Third-Party Administrator (TPA) environments Experience leading leaders (Supervisors, Team Managers, Coaches, or equivalent)Demonstrated success managing: Service Levels Quality Performance Productivity Metrics Attrition and Attendance Client Satisfaction Financial Performance Strong analytical, coaching, communication, and leadership skills Proficiency with contact center technology, workforce management principles, and operational reporting Preferred Qualifications☆ Active Resident or Non-Resident P&C License☆ Experience supporting national insurance carriers.☆ Experience managing 100+ employee operations☆ Multi-site, remote workforce, or work-from-home leadership experience☆ Insurance sales, service, claims, or policy administration background☆ Experience supporting licensed insurance agents in a high-volume contact center environment Education Bachelor's Degree in Business, Management, Operations, Insurance, or related discipline preferred. Equivalent leadership experience within insurance operations may be substituted for formal education. Compensation

Base Salary: Up to $65,000 annually, commensurate with experience, qualifications, location, and demonstrated leadership success. Additional Consideration Given For: Active P&C License Insurance leadership experience Large-scale operational management Proven client-facing experience Pre-employment

Requirements: Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.