Principal Architect, CX Analytics

Key responsibilities: Drive technical and analytical strategy across enterprise operations, acting as an Analytics and Automation Advisor Architect complex A2C and Customer Care solutions while mapping end-to-end process architectures to eliminate friction Design and deliver analytical tools and automated frameworks to enhance collections strategy and streamline decision-making

Required qualifications: Extensive experience in CX Analytics and Automation with a focus on solution architecture Deep understanding of Account-to-Cash (A2C) and Customer Care processes Proven track record in mapping end-to-end process architectures for operational cost savings Experience with customer master data management and managing complex customer account hierarchies across ERP systems Bachelor's degree in Information Systems, Business Administration, Finance, or related field (Master's preferred)