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Principal Customer Success Portfolio Manager (Fully Remote)

L6

zscalerDenver, COyesterday

Occupations

Computer and Information Systems ManagersComputer Systems AnalystsInformation Technology Project Managers

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesOther Computer Related Services
Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision. Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact. Collaborate with cross-department stakeholders to align portfolio goals and streamline processes.
Who You Are: You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You operate with integrity and a strong bias for action, navigating seamlessly between strategy and hands-on execution.
What We're Looking For: Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions. Bachelor’s degree in Business, Management, or a related field, and 8+ years of experience in portfolio management or customer success. Expertise in auditing and optimizing service documentation to meet business standards. What Will Make You Stand Out: MBA or advanced degree in a related field. Experience with SaaS, B2B technology solutions, or similar industries. Demonstrated success in leading cross-departmental initiatives to scale service portfolios. Zscaler Zscaler accelerates digital transformation with a cloud security platform that protects customers from cyberattacks and data loss. The company operates globally with a large workforce and emphasizes a culture of ownership, collaboration, and customer obsession.
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Level

LeadL6

Location

Denver, CO

Occupation

Computer and Information Systems Managers

Industry

Computer Systems Design Services

Posted

yesterday

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