Salesforce Administrator

Job Summary: The Salesforce Administrator will manage day-to-day Salesforce operations, support users, perform conafiguration, and ensure smooth functioning of the Salesforce platform. The role is ideal for a strong Admin with experience in Sales Cloud or Service Cloud support and user management.

Key Responsibilities: Perform daily Salesforce administration tasks including user setup, roles, profiles, permission sets. Configure objects, fields, flows, validation rules, page layouts, record types, and reports/dashboards. Manage data quality, data loads, and duplication audits. Work closely with business teams to gather requirements for enhancements. Support Service Cloud users (Cases, Console, Knowledge, Omni-Channel).Assist in deployments, sandbox management, and testing. Monitor platform usage, licenses, and system performance. Provide end-user training and documentation. Coordinate with external vendors and technical teams for break/fix and enhancements.

Required Skills & Experience: 3-6 years of Salesforce Administration experience. Hands-on experience with configuration, flows, automation builder, and reporting. Strong understanding of Service Cloud or Sales Cloud processes. Experience with data tools (Data Loader, Data Import Wizard).Good communication and stakeholder-management skills. Salesforce Admin Certification (ADM-201) required. Additional certifications (Advanced Admin, Platform App Builder) are a plus.