Senior Service Strategy Leader - Consumer AI & Omnichannel

Deloitte is seeking a Service Strategy Senior Manager for Consumer clients to lead high-impact engagements spanning digital self-service, contact center, and field service. You will combine service strategy, AI-enabled transformation, and consumer industry expertise to deliver measurable business impact. You will guide executive stakeholders, manage cross-functional teams across time zones, and drive business development through proposals and thought leadership. Travel up to 50% may be required.