Driver/Client Service Monitor

Hope The Mission Driver / Client Service Monitor The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. The Driver / Client Service Monitor (Driver/CSM) is responsible first for the safe, reliable, and respectful transportation of participants in Hope the Mission's Interim Housing programs. The Driver/CSM gets participants to appointments, housing opportunities, services, and program activities on time, and in a vehicle that is clean, maintained, and safe. When not driving, the Driver/CSM works on-site as a Client Service Monitor, supporting participant safety, daily operations, and community standards. In both roles, the Driver/CSM helps create an environment that is safe, structured, and respectful — one where every participant is treated with dignity and fairness. This position requires someone who drives safely and defensively, shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness. Reliable transportation is often what connects a participant to housing, healthcare, and income; when a Driver/CSM shows up with calm, care, and compassion, participants can count on getting where they need to go as they work toward stable housing. The Driver/CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to make sure the program runs well, meets contract requirements, and reflects Hope the Mission's values in every interaction. Primary Duties and Responsibilities Participant Transportation Safely transports participants to and from scheduled appointments, housing interviews and move-ins, medical and behavioral health services, benefits offices, employment, and program activities, following established routes and supervisor direction Follows the daily transportation schedule; coordinates pick-up and drop-off times with case managers, site leadership, and participants, and communicates delays or changes promptly Operates agency vehicles in a safe, defensive, and courteous manner, obeying all traffic laws, speed limits, and agency vehicle policies Ensures all passengers are seated and wearing seat belts before the vehicle moves; does not exceed vehicle seating capacity Assists participants entering and exiting the vehicle, including participants with mobility devices, and helps load and secure belongings as appropriate Transports only authorized participants and staff; does not make unauthorized stops or use agency vehicles for personal purposes Follows agency policy on mobile phone use while driving (hands-free only, or no use while the vehicle is in motion) Uses trauma-informed de-escalation techniques to manage conflict or safety concerns in the vehicle; pulls over safely and contacts the supervisor or emergency services when needed Vehicle Safety and Maintenance Completes pre-trip and post-trip vehicle inspections each shift (tires, lights, brakes, fluids, mirrors, seat belts, first aid kit, fire extinguisher) and documents results Reports maintenance needs, damage, or unsafe conditions to the supervisor immediately and does not operate a vehicle that is unsafe Maintains vehicle cleanliness inside and out at all times, including sanitizing high-touch surfaces between trips Ensures the vehicle has sufficient fuel before and during each shift and follows fuel card procedures Coordinates scheduled maintenance, smog, and registration needs with the supervisor or fleet contact Transportation Documentation and Compliance Logs all trips, passengers, and mileage accurately and in accordance with departmental and contract procedures Reports any accident, citation, vehicle damage, or in-vehicle incident to the supervisor immediately and completes required incident reports the same shift Notifies the supervisor immediately of any change in driver's license status, including suspension, restriction, or a new moving violation Maintains confidentiality of participant information, including destinations and appointment details