VIP Relationship Executive

VIP Relationship Executive Main Duties: Prepare forms and documents for opening and closing accounts. Assist customers in completing documents and forms, as well as other related transaction tasks; Manage, record, and enter data into the system following established procedures, while ensuring all customer documents are organized and kept confidential; Welcome and provide information about the Bank’s products and services to customers; Provide solutions and work closely with relevant departments to deliver exceptional services to VIP customers; Assist the VIP Relationship Manager in client communication, monitoring customer data and reports, and promoting additional bank products and services; Collect and address customer feedback to identify areas for improvement, ensuring timely and effective resolution of customer issues; Work closely with all relevant internal teams to ensure the highest quality of service is delivered to customers; Maintain up-to-date knowledge about Bank products and services; Perform other tasks as assigned by management. Skills/ Experiences Bachelor Degree in Banking, Management or related field. 1 years, experiences as Sales Officer/Teller. Computer literacy and English language proficiency, Chinese language is a plus. Strong customer service and result-oriented personality. High initiative, commitment, good communication and problem-solving skill and team building.