Optical Manager

Responsibilities: Lead, manage, and hold the Optical Sales Team accountable. Set an example of the Elite Vision Care Heartbeat. Find creative ways to cultivate optical production. Work with team members to facilitate individual and team growth. Facilitate daily huddle meetings with the Optical Team. Facilitate team trainings and department meetings. Handle patient escalation issues within limits. Perform job duties associated with the Eyewear Consultant and Lab Technician positions. Answer difficult questions regarding insurance benefit verification and issues. Assist in inventory management. Work with Virtual Assistants to ensure back‐end work is completed. Ensure completion of team scorecard and individual scorecards. Utilize team and individual scorecards to create coaching and development tracks. Ensure all processes are followed in the Elite Vision Care Way. Responsible for daily metrics tracking and daily optical department checklist. Coordinate with other supervisors to ensure exceptional flow for each patient through the office.