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COUNTY MARKET CUSTOMER SERVICE ASSOCIATE

L2

county marketSpringfield, ILtoday

$18/hour

Occupations

First-Line Supervisors of Retail Sales WorkersCounter and Rental ClerksFirst-Line Supervisors of Food Preparation and Serving Workers

Industries

Supermarkets and Other Grocery RetailersConvenience RetailersAll Other General Merchandise Retailers
Customer Service Associate The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
Essential Duties And Responsibilities:
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor
  • Key Attributes
  • Customer service skills
  • GenuineFriendlyLeadership skills
  • Communication skills
Honesty/Integrity Money handling skills Ability to multi-task High energy level AdaptabilitySupervisory Responsibilities Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems Education And/Or Experience There is no required education and/or experience
Language Skills:
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write routine reports and correspondence.
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical SkillsBasic math concepts (addition, subtraction, division, multiplication)
  • Certificates, Licenses, Registrations
  • There is no required certifications, licenses, or registrations
  • Recommended Equipment
  • Slip resistant shoes with closed toe and heel
  • LaddersStepladderUniform per store policy
  • Physical Demands
  • Regularly (Over 2/3 of the time)
  • StandWalkUse hands to finger, handle, or feel
  • Reach with hands and arms
  • StoopKneelCrouchCommunicate with associates and customers
  • Lift and/or move up to 15 pounds
  • Frequently (Between 1/3 to 2/3 of the time)
  • Overhead lifting
  • ClimbBalanceLift and/or move up to 25 pounds
  • Occasionally (Less than 1/3 of the time)
  • SitCrawlSmellLift and/or move up to 50 pounds
  • VisionCloseDistancePeripheralDepth perception
  • Ability to adjust focus
  • Ability to distinguish colors
  • Work Environment
  • OccasionallyRisk of electrical shock
  • Outdoor weather conditions from exterior doors
  • Chemicals while cleaning
  • Noise Level
  • ModeratePay RangeMin. Wage up to $18/hour (IL Locations Only)
  • Starting pay will be based on experience, internal equity, and scope of responsibility.
Benefits:
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time OffRetirement Plans
  • Employee Assistance Program
Niemann Foods Management retains the discretion to add to or change the position requirements at any time. Position requirements may vary by store location
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

EntryL2

Salary

$18/hour

Location

Springfield, IL

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

Supermarkets and Other Grocery Retailers

Posted

today

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