Deloitte is hiring: Services Strategy Senior Manager - Consumer in cincinnati

Responsibilities: Lead multi-engagement service transformation strategies across digital self-service, contact center, and field service for consumer clients Partner with senior client stakeholders to define service strategies that address business and customer needs Advise on strategies to improve loyalty, retention, and lifetime value across omnichannel channels Translate business questions and data insights into service strategies, AI-enabled visions, and transformation roadmaps Prioritize AI use cases and plan phased migrations balancing value, complexity, and readiness Align business goals with technology delivery including target architecture and data integration Lead working sessions, executive readouts, and manage scope, timelines, risks, and dependencies Guide teams in prioritization, trade-offs, and execution planning for rapid delivery Mobilize cross-Deloitte resources to support engagements Oversee global delivery teams to ensure consistent quality and knowledge transfer Own commercial performance including margins, forecasting, and financial management Champion AI-enabled tools and modern ways of working to accelerate strategy and business case creation Drive business development through proposals, solution shaping, and thought leadership Advocate for the service strategy role with clients and within teams

Key requirements: 10+ years of consulting engagements focused on service transformation 8+ years in consumer experience strategy or operational transformation for retail or consumer products clients 8+ years in the Consumer sector including journeys and operating models for stores, e-commerce, and DTC channels 8+ years leading strategy engagements with transformation roadmaps and business cases 2+ years establishing AI-enabled workflows and driving AI adoption; prototype experience is a plus 8+ years working with technology strategy and delivery teams including architecture assessment and roadmap development Ability to travel 50% on average Limited immigration sponsorship may be available Executive storytelling Stakeholder influence Team leadership AI-enabled transformation Data-driven insights Architecture alignment and data integration