Banking Customer Service Representative

Job Type: Temp-to-Hire (approx. 8-month contract with conversion potential)

Pay Rate: $20.00 / hour

Location: Hybrid / Remote (Onsite in Midtown Manhattan, New York, NY for the first month of training; fully remote thereafter) Target Start Date: Late November 2026

About the Role: We are seeking a detail-oriented, client-focused Private & Commercial Concierge Associate to deliver a refined, high-touch service experience to high-net-worth commercial and private banking clients. In this role, you will act as a primary point of contact, resolving complex inquiries with professionalism, accuracy, and discretion. This position offers a strong career trajectory for ambitious customer service professionals aiming to master online banking platforms, build deep industry expertise, and transition into senior concierge and private client support roles.

Work Arrangement & Schedule: Training Period: Fully onsite for the first month at our office in Midtown Manhattan (1400 Broadway, New York, NY 10018). Candidates must be local to the NYC metro area and able to commute daily during training. Post-Training: Fully remote once onboarding and initial training are successfully completed. Shift Flexibility: Must have the availability to support core operational needs, including potential evening, weekend, or holiday shifts as business demands dictate.

Key Responsibilities: White-Glove Client Support: Deliver prompt, professional, and empathetic service via inbound calls and email to private banking clients, third parties, and internal Private Client Groups. Inquiry & Account Resolution: Troubleshoot internet and mobile banking profiles, process debit card activations/deactivations and alert notifications, execute internal transfers, update statement delivery options, and handle stop-payment requests. Documentation & Compliance: Maintain clear, audit-ready interaction notes; review account documentation for accuracy against security standards, operational policies, and federal/state banking regulations. Cross-Functional Collaboration: Partner with internal operations and specialized business units to champion client needs and achieve high first-contact resolution rates. Performance Targets: Meet and exceed daily quality, service-level, and productivity metrics in a fast-paced banking operations environment. Candidate Qualifications

Required: High School Diploma or GED equivalent.2+ years of recent experience in banking or financial services customer support.2+ years of general customer service experience with a track record of handling high-touch client inquiries. Strong written, verbal, and interpersonal communication skills. Proficiency in navigating multiple computer screens, browser tabs, and software applications simultaneously. Must be based within daily commuting distance of Midtown Manhattan, NY for the mandatory onsite training period.

Preferred: Associate or Bachelor’s degree (or relevant college coursework).Hands-on experience with banking core platforms such as FIS/DNA or comparable applications. Prior experience with enterprise CRM platforms (e.g., Salesforce, Touchpoint).Advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.