Customer Support Supervisor

virtual vocationsNew York, NY9 days ago

Occupations

First-Line Supervisors of Personal Service Workers First-Line Supervisors of Office and Administrative Support Workers First-Line Supervisors of Production and Operating Workers

Industries

Automobile and Light Duty Motor Vehicle Manufacturing Custom Computer Programming Services New Car Dealers

To enhance customer satisfaction in a remote environment, the full-time Customer Support Supervisor will manage a team of Customer Support Specialists, ensuring exceptional service delivery while meeting departmental goals and fostering a positive team culture.

Key responsibilities: Supervise daily activities of the Customer Support Specialists and analyze department performance to exceed established goals Develop and implement effective training plans while monitoring team performance against quality standards Manage escalated customer issues and facilitate team engagement activities to promote a positive work environmentRequired qualifications: Associate degree or equivalent work experience Two or more years of Call Center Leadership experience, preferably in Telecommunications or Customer Service Five or more years of experience in the Telecommunications industry Strong relationship-building skills and business acumen Experience leading and monitoring a remote team

Apply now

Level

SeniorL5

Location

New York, NY

Occupation

First-Line Supervisors of Personal Service Workers

Industry

Automobile and Light Duty Motor Vehicle Manufacturing

Posted

9 days ago

To get sharper similar jobs, create your profile using the link below.

Create profile