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Client Services Specialist

L4

jeannie cleaningKalamazoo, MItoday

$20 hour

Occupations

Janitors and Cleaners, Except Maids and Housekeeping CleanersMaids and Housekeeping CleanersOffice Clerks, General

Industries

Janitorial ServicesOther Services to Buildings and DwellingsCarpet and Upholstery Cleaning Services
Client Services Specialist Jeannie Cleaning | Full-Time/On-site | Monday–FridayWe do more than clean homes... We Make Lives Better! We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.
Position Details
Title: Client Services Specialist
Reports to: Director of Operations
Hours: Full-Time, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business Earning Potential: $20 hour + performance bonus (negotiable based on experience) Portage, MI In office role and must live within 30 minutes of the office Start Date July 1, 2026 - July 15, 2026
Core Responsibilities:
  • Client Communication
  • Answer phone calls live and respond to emails within 24 business hours
  • Communicate professionally and warmly via phone, email, and text
  • Build lasting relationships with clients through consistent, warm, professional communication
  • Proactively reach out to clients to ensure satisfaction and address concerns
  • Turn every interaction into a positive, memorable experience
  • Daily Schedule Management Support
  • Support for managing and optimizing daily cleaning schedules as needed
  • Adopt and utilize our software to monitor bookings, adjustments, and team assignments
  • Communicate schedule changes clearly and promptly with clients and staff
  • Reporting & Operations
  • Flexible and available to support opening or closing the office as needed
  • Assist with other office duties as needed
  • Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity
We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you. Character & ValuesWarm, friendly, and professional. Smiles easily and genuinely Cares deeply about helping others; understands listening and problem-solving Wants to make a real difference in clients' lives and in our community Trustworthy, honest, and reliable in all interactions Skills & Strengths Excellent verbal and written communication skills Strong problem-solving ability. Stays calm, resourceful, and solution-focused Highly organized and self-motivated with the ability to manage multiple priorities Knowledgeable and comfortable with technology Loves to learn new things and is eager to grow with the company Work StyleTeam player who thrives in a collaborative, positive environment Enjoys customer service and support as a core part of the role Ready to grow with us and sees this as a career, not just a job
Minimum Qualifications:
  • Must speak English 21 years of age or older 2 years of customer service experience
  • Excellent computer skills: Email, texting, Google Workspace applications, Chrome Browser
  • Professional communication
  • Excellent problem-solving skills
  • Why Join Jeannie Cleaning?
  • At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose.
  • Competitive PayBenefits Package - Health, Vision, Dental, and Life Insurance available
  • Positive, Drama-Free Culture - a workplace where kindness and respect guide everything
  • No Nights, No Weekends - a schedule that supports your life
  • Growth & Advancement - we invest in your personal and professional development
  • Community Impact - be part of something bigger through charity work and local events
  • Apply Today and Help Us Make Lives Better!
  • Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test.
Apply now
Apply now

Level

MidL4

Salary

$20 hour

Location

Kalamazoo, MI

Occupation

Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Industry

Janitorial Services

Posted

today

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