Director of IT Services @ Jackson MS.

KEY DUTIES: The Candidate shall perform the following duties on an ongoing basis:

Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services. Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services. Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management. Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action. Manage vendor relationships through regular status calls, performance reviews, and escalation management. Review and contribute to Statements of Work, procurement documents, and contract renewals. Conduct interviews and manage hiring processes for infrastructure and client support positions. Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas. Prepare and deliver weekly status reports to IT leadership. Manage bi-annual assessment artifact collection and compliance documentation.. Requirements: Candidates that do not meet or exceed the . stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. ActualYearsExperienceYearsExperienceNeededRequired/Preferred Skills/Experience10+ YearsRequiredExperience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure.8+ YearsRequiredExperience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel.2 Years RequiredDemonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) includingEC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.2 YearsRequiredStrong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications.2 YearsRequiredExperience with enterprise monitoring and observability platforms.2 YearsRequiredExperience managing IT service desk operations, including service level management, incident management, and customer satisfaction measurement.2 YearsRequiredExperience with IT vendor management, contract oversight, SOW development, and procurement support.2 YearsRequiredExperience managing data protection and backup solutions.2 YearsRequiredStrong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment.2 Years RequiredExcellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences. Bachelors or Higher RequiredBachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or equivalent work experience.