Pier Agent - Margaritaville At Sea Cruise

Cruise Terminal Guest Services Representative Interviews will be held on Thursday, July 11 from 10 AM to 2 PM at 1 East 11th St, Riviera Beach FL 33404 (2nd floor of Cruise Terminal).Essential Functions & Responsibilities: Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest. Selling cruise packages and earning commission. Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas. Guides the flow of traffic throughout the terminal, including secure areas, walkways, checkin areas, gangways and elevators/escalators and direct guests accordingly. Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests. Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. Escorts and monitors guests pending boarding status or requiring additional documentation. Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established. Assists guests with locating luggage and completing lost luggage forms, when necessary. Reviews and verifies validity of all travel documents presented by guests for check-in. Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel. Performs other job related duties as assigned.