Contact Center Associate 2
virtual vocationsNew York, NY
Contact Center Associate 2
L3
virtual vocationsNew York, NYyesterday
Occupations
Customer Service RepresentativesMedical Secretaries and Administrative AssistantsReceptionists and Information ClerksIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care CentersSupporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver patient-centered care, assist in scheduling and registration, and provide guidance to peers while maintaining high levels of quality and productivity.
Key responsibilities:
Delivers exceptional patient service and maintains quality and productivity standards
Schedules and registers patients for appointments while providing general information about UHealth System services
Acts as a subject matter expert, training new agents in scheduling and registration processesRequired qualificationsHigh School diploma or equivalent
Minimum of 2 years of relevant experience
General knowledge of office procedures and operations
Ability to handle difficult situations with professional composure
Skill in processing confidential information with discretion
Apply now
Level
JuniorL3
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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