Client Services Representative

Job Type: Contract role for 520 hours, close to 3 months and the probability to getting converted into a perm/full time role.

Anticipated Start Date: ASAP

Hours: Monday Friday, 8 am 5 pm and start at 7 AM on Fridays

Experience: Entry Level Prior customer service experience preferred. (0-5 years)

Duties and Responsibilities: Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities Assist customers with account questions or processes Process incoming orders daily Create return advices for all returned items, price discrepancies, and defective items Assist with daily administrative duties Ability to research and resolve issues in a timely manner while prioritizing other duties Participates in the ongoing goal of process improvement

Preferred Skills: Excellent attention to detail, organizational skills, and time management skills Strong written and verbal communication, including proper grammar and punctuation Listen attentively to customers, identify needs/problems, and provide assistance Proficient in Microsoft applications, particularly MS Excel Multitask while maintaining a high level of efficiency Ability to navigate data entry system and other relevant applications Ability to work with colleagues to achieve team goals Creative problem solving

Required Education: Bachelors degree from a 4-year college preferred. Associates, high school diploma, or GED accepted.