Data Intake Specialist- UTEP

Responsibilities: Inbound/Outbound Call Handling:

• Answer and place phone calls with law enforcement personnel and other stakeholders, following established scripts or protocols, and accurately capturing information in real time.
• Investigative Support:
• Collaborate with teams to examine data gathered from criminal and civil investigations, developing methodologies to exploit investigative information.
• Data Entry:
• Perform data entry from both hard and soft copies into large-scale data processing systems, including live entry of information gathered during phone calls, utilizing tools like optical character readers, scanners, and digital cameras as appropriate.
• Quality Control & Reporting:
• Participate in the development of work products, conducting periodic progress reviews and ensuring quality control of findings. Regularly report findings to lead personnel.
• Law Enforcement Support:
• Provide critical law enforcement support, interacting with various agencies through multiple channels of communication (phone, email, ticketing/case systems), while managing data under tight timelines in a high-pressure, call-center-like environment.

Qualifications: Ability to hold a position of SECRET clearance level with the US government. Bachelor's Degree and 1 year of work experience OR 5 years of work experience and no degree. Comfort with high call volume — answering, screening, and documenting phone-based requests accurately and professionally. Strong typing/data entry speed and accuracy while on live calls or processing time-sensitive information. Skilled at multi-tasking in a fast-paced environment while maintaining clear communications with stakeholders. Experience documenting processes and developing SOPs for data handling. Ability to manage multiple tasks in a high-paced environment, including collaboration with various teams. Must be local to El Paso, TX or willing to drive on-site 5 days a week. To support continuous operations, this role follows a rotating shift schedule. Candidates should be comfortable working flexible hours, including potential evenings or weekends.

Preferred: Prior call center, dispatch, or customer service experience, especially in high-volume or time-sensitive environments. Experience providing support to a 24/7 law enforcement operations unit. Experience using data analytic/visualization tools such as MS Excel, Power BI, or others to design charts, create formulas, and analyze unstructured data (can be job or education-based).Military or law enforcement background or exposure. Strong analytical skills for identifying trends, gaps, and ensuring data accuracy. Demonstrated experience in reverse engineering and validation of data processes.