FirstEnergy Met-Ed Customer Service Representative

Why Join Us? Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule! Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.

Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance. Comprehensive Training: Get paid to learn with our on-site training program that ensures your success. No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!

Key Responsibilities: Your Role as a Customer Service Representative As the voice of FirstEnergy Met-Ed, you'll be the first point of contact for our valued customers. After completing our paid training, you will: Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions. Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance. Assist During Emergencies: Process outage and emergency calls with professionalism and care. Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

Education and Experience: FirstEnergy Met-Ed Customer Service Representative What We're Looking ForEducation: High school diploma or GED.

Experience: Previous customer service experience is a must.

Skills: Strong communication, problem-solving abilities, and a professional demeanor. Benefits & PayCompetitive pay starting at $17.00/hour. Comprehensive benefits package, including medical, dental, and life insurance. Paid training to set you up for success. Endless growth opportunities in a Fortune 200 company.