Customer Service Manager
for humanitySalem, OH
Customer Service Manager
L4
for humanitySalem, OH2 days ago
Occupations
Customer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersIndustries
Other Activities Related to Credit IntermediationConsumer LendingTelemarketing Bureaus and Other Contact CentersCompany Description:
Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support. As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.
Job Description:
Supervise and support customer service representatives to maintain high service standards
Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
Monitor team performance, review service metrics, and identify areas for improvement
Develop and implement customer service procedures, policies, and best practices
Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals
Qualifications: Excellent written and verbal communication skills
Strong leadership, problem-solving, and decision-making abilities
Ability to manage customer inquiries, complaints, and escalations professionally
Familiarity with CRM software, customer support platforms, and Microsoft Office applications
Strong organizational skills and the ability to manage multiple tasks efficiently
Additional Information:
Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment. Company: SPLASH Compensation: up to USD 45.57 - hourly
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Level
MidL4
Location
Salem, OH
Occupation
Customer Service Representatives
Industry
Other Activities Related to Credit Intermediation
Posted
2 days ago
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