Senior Customer Success Manager, Strategic Accounts

At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education. As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success. If you have a proven track record in enterprise customer success, strategic account management, and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you!

processes, identifying areas for improvement and adoption of best practices Provide regular updates, progress reports, and presentations to stakeholders on the project's status and outcomes. Cross-functional Collaboration: Collaborate with the Customer Success Manager and Engagement Strategist. Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery. Maintain an updated resource schedule and provide regular reports and updates to leadership. Managed Services Development: Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworks. What you should be great at: Building strong relationships with key clients Understanding clients' business needs and goals Developing and implementing strategic account plans Identifying opportunities for growth and expansion within accounts Ensuring customer satisfaction and retention Collaborating with internal teams to drive customer success Communicating effectively with clients at all levels Analyzing data and metrics to track progress and outcomes Providing leadership and guidance to junior team members Staying current on industry trends and best practices

Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success.

Element 451 is an equal employment opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.