Field Engineering Technician - Public Safety Systems Serco is hiring a Field Engineering Technician to support U.S. Navy Public Safety Systems (PSS) at Naval Air Station Joint Reserve Base New Orleans (NAS JRB New Orleans). This role supports mission-critical electronic security and physical protection systems including access control, surveillance, and perimeter barrier infrastructure that protect personnel, facilities, and operational readiness. This position operates within a stable long-term U.S. Navy / DoD mission support environment under an established federal contract.
Job Responsibilities:
This role is responsible for the installation, maintenance, troubleshooting, and repair of electronic security and public safety systems including CCTV and video surveillance systems, access control systems and card readers, intrusion detection and alarm systems, mass notification and emergency alert systems, Access Control Points (ACP) and Entry Control Points (ECP), and vehicle barrier systems including hydraulic gates, crash-rated barriers, and electromechanical bollards. Work includes preventive maintenance, corrective maintenance, diagnostics, and repair of electronic and electromechanical systems in active operational environments. The technician will also document maintenance actions, coordinate parts replacement, and work directly with Navy and installation personnel to ensure system availability and mission readiness. To be successful in this role, you will have: Ability to obtain and maintain a DoD Secret clearance U.S. Citizenship required High School Diploma or GED 2 years of experience in electronics, field maintenance, or security system support Ability to read and interpret technical manuals, diagrams, and schematics Experience troubleshooting electronic or electromechanical systems Basic administrative skills including proficiency with Microsoft Office (Word, Excel), Outlook, Teams, and ticketing/work order systems (e.g., Remedy) Ability to work independently in field environments with minimal supervision Willingness to travel locally and regionally (up to 10%) Additional Desired experience and skills: Experience in one or more of the following is highly desirable: Military electronics maintenance or technical maintenance roles, physical security systems such as CCTV, alarms, and access control systems, Access Control Points (ACP) and Entry Control Points (ECP), vehicle barrier systems including hydraulic gates, bollards, and crash-rated perimeter security systems, low-voltage electrical systems, or field service technician roles in military, aircraft, airport, industrial, or other mission-critical environments. Active Secret security clearance Candidates with experience in comparable DoD, federal, military, or large-scale commercial security environments are encouraged to apply. Relevant experience may include electronic security systems, CCTV, access control, intrusion detection, perimeter security, or vehicle barrier systems, along with transferable technical skills, certifications, and hands-on maintenance training.
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer