Digital Workplace Specialist I

WHAT WE OFFER: Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY.Professional Development

Paid TrainingPRIMARY RESPONSIBILITIES: End User Support Provide first-line support for employee technology issues. Troubleshoot hardware, software, connectivity, printing, and collaboration platform issues. Respond to service requests and incidents in accordance with service level expectations. Deliver exceptional customer service and maintain positive user relationships. Digital Workplace Operations Provision and configure user accounts, devices, and workplace technology resources. Support onboarding, transfers, and offboarding activities. Assist with inventory management and technology asset tracking. Maintain endpoint compliance and device lifecycle processes. Microsoft 365 Support Support Microsoft 365 applications and services including Outlook, Teams, One Drive, Share Point Online, and Office applications. Assist users with collaboration, document management, and communication technologies. Support identity and access management activities under established procedures. Documentation and Knowledge Management Maintain accurate documentation for support processes and procedures. Contribute to knowledge base articles and user guides. Identify recurring issues and recommend improvements. Collaboration Work closely with Infrastructure, Security, Business Systems, and Application teams. Escalate complex issues appropriately. Participate in technology improvement initiatives.

REQUIRED QUALIFICATIONS: Associate's or Bachelor's degree in Information Technology or related field; or equivalent experience. 1-3 years of experience supporting workplace technologies. Experience supporting Microsoft Windows environments. Experience supporting Microsoft 365 applications. Understanding of basic networking concepts. Familiarity with service management practices.

TECHNICAL SKILLS: Microsoft Windows Microsoft 365 Teams One Drive Share Point Online Entra ID fundamentals Endpoint support Hardware troubleshooting Service management platforms PREFERRED SKILLSStrong customer service orientation Effective communication skills Time management Organizational skills Troubleshooting methodology Continuous learning mindset PREFERRED CERTIFICATIONSMicrosoft 365 Fundamentals (MS-900) ITIL Foundation CompTIA A+ CompTIA Network+ About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.