Customer Service Driver Medical Equipment

Customer Service & Driver Of Medical Equipment (Customer Service Technician) We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the AMME team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc. Complies with all applicable company policies and procedures to meet JCAHO and company standards Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Coordinates, collects and inputs all patient information and new patient set-ups Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations Delivers, sets up and maintains equipment at the delivery address using company vehicle Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Educates the patient and/or caregiver on the safe use and maintenance of the delivered items Maintains assigned company vehicle in a clean and safe working condition Maintains referral log Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBSMonitors office supplies Observes additional needs that the patient may have and reports to management during morning meeting Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log Prepares deposit for location on a weekly basis Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides service for walk-in patients and walk-in equipment requests Provides technical assistance to customers as required Reports equipment hazards and/or product incidents as required Verifies Medicare, Medicaid, and private insurance coverage information Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input Works with location personnel to coordinate deliveries Performs other duties as assigned

Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc. Office equipment; fax machine, copier, printer, phone and computer Work Environment Office environment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AMME Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where AMME has employees. AMME Inc. is a DRUG FREE WORKPLACE