EVP, Operations

Executive Vice President, Operations The Executive Vice President, Operations is the senior operational leader responsible for enterprise merchandising and retail execution strategy, service delivery, financial performance, workforce capability, client outcomes, and continuous improvement. The role establishes scalable operating standards; aligns field, client, commercial, finance, human resources, technology, analytics, and shared-services partners; and ensures that programs are delivered safely, consistently, profitably, and in accordance with client and retailer requirements. The executive translates enterprise strategy into operating plans, governance, performance measures, resource decisions, and leadership routines. The position has accountability for operational effectiveness and assigned profit-and-loss results and builds a high-performing leadership team capable of supporting growth, integration, and changing retailer and client needs. The EVP has enterprise accountability for the National Logistics Distribution Center (NLDC), Operations Support Center (OSC), Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology. The role integrates these functions into one operating system that connects workforce readiness, operational support, technology, logistics, governance, commercial priorities, and in-store execution. Responsibilities include developing and executing the enterprise operations strategy in alignment with corporate growth, client, financial, and people priorities; establishing a scalable operating model, decision rights, governance, and leadership routines across merchandising and retail execution operations; translating strategic priorities into annual and multi-year operating plans, resource requirements, performance measures, and accountable owners; identifying operational risks, capacity constraints, and growth opportunities; recommending investments, corrective actions, and organizational changes; leading integration and harmonization of processes, systems, roles, and service standards across operating companies, programs, and geographies; providing executive leadership and clear decision rights across NLDC, OSC, Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology; creating an integrated operating system that connects demand planning, recruiting, onboarding, training, job build, logistics, field deployment, execution validation, reporting, issue resolution, and continuous improvement; establishing enterprise service-level agreements, handoffs, escalation paths, performance measures, and governance routines across all assigned functions; aligning functional roadmaps, budgets, capacity plans, technology investments, and talent strategies to enterprise priorities and client commitments; overseeing recurring merchandising, resets, remodels, new-store openings, surveys, promotional execution, product placement, and other in-store service programs within the assigned portfolio; establishing enterprise standards for quality, safety, compliance, productivity, reporting, escalation, and issue resolution; ensuring field execution aligns with approved client objectives, retailer requirements, planograms, service schedules, and program specifications; driving improvements in product availability, speed to shelf, display and promotional compliance, data accuracy, and quality of execution; creating mechanisms to identify execution gaps, address root causes, share best practices, and sustain corrective actions; overseeing enterprise field execution through consistent planning, deployment, validation, recovery, and performance-management practices across operating companies and client programs; establishing 360 execution governance that connects client commitments, job design, field instructions, training, technology, reporting, quality assurance, and corrective action; holding functional leaders accountable for end-to-end execution outcomes rather than isolated departmental measures; owning assigned operating budgets, forecasts, profit-and-loss results, productivity objectives, and expense controls; balancing service quality, labor capacity, cost, risk, and growth when making resource and investment decisions; establishing workforce planning, labor management, deployment, and capacity practices that support program requirements and changing demand; reviewing financial and operating performance, identifying variances, and holding leaders accountable for timely recovery plans; partnering with Finance and commercial leaders on pricing assumptions, operating models, business cases, and margin-improvement opportunities; integrating recruiting demand, training capacity, field labor plans, support-center workload, distribution requirements, and technology capacity into a single enterprise workforce and readiness plan; overseeing budgets and investment priorities across logistics, support operations, training, talent acquisition, field execution, governance, sales operations, and retail execution technology; serving as executive sponsor for strategic client and retailer relationships within the assigned portfolio; participating in executive business reviews, joint planning, commercial proposals, and resolution of significant service or execution issues; aligning operational capabilities and commitments with contracts, statements of work, client expectations, and enterprise priorities; partnering with Sales and Business Development to assess opportunities, design executable solutions, and support responsible growth; maintaining awareness of merchandising, retail, consumer, labor, and technology trends that may affect clients or operations; leading Sales Operations capabilities that strengthen business planning, opportunity governance, forecasting, pricing and labor assumptions, pipeline visibility, executive reporting, and cross-functional accountability; ensuring proposed client solutions are operationally executable, financially responsible, supported by appropriate talent and training plans, and enabled by scalable technology and support processes; establishing scorecards, key performance indicators, service-level measures, and review cadences that support fact-based decisions; using operational, financial, workforce, safety, quality, and client data to identify trends, risks, and improvement opportunities; sponsoring process improvement, automation, technology adoption, and reporting enhancements that simplify work and improve execution; ensuring appropriate controls, documentation, and data governance support reliable reporting and operational decisions; measuring the impact of operational changes and adjusting plans based on results; providing executive sponsorship for the retail execution technology roadmap, including workforce management, routing, territory design, job build, field platforms, reporting, analytics, automation, and artificial intelligence; establishing 360 governance for data, workflows, labor standards, platform adoption, execution reporting, and operational controls; using sales, workforce, training, support center, distribution, technology, financial, and field-execution data to identify enterprise risks and improvement opportunities; building, leading, coaching, and developing a high-performing team of senior operational and functional leaders; establishing clear accountabilities, performance expectations, succession plans, and development priorities for the operations organization; promoting a culture of safety, inclusion, integrity, accountability, collaboration, recognition, and continuous improvement; partnering with Human Resources on organizational design, workforce strategy, talent reviews, leadership development, associate engagement, and change management; communicating enterprise priorities and operating expectations clearly across corporate, client-facing, and field teams; building an integrated leadership team across NLDC, OSC, Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology; creating shared goals and incentives that reinforce enterprise outcomes, cross-functional ownership, and effective handoffs across the full execution lifecycle; ensuring operations are conducted in accordance with applicable laws, Company policies, client and retailer requirements, and delegated authority; championing workplace safety and ensuring leaders maintain appropriate training, reporting, prevention, and response practices; overseeing operational readiness, business continuity, and escalation practices for significant service, workforce, technology, client, or safety events; partnering with Legal, Human Resources, Finance, Information Technology, Security, and other functions to identify and manage operational risk; maintaining accurate and timely executive reporting on performance, material risks, and corrective actions; and performing other related duties as assigned. Duties and responsibilities may change to support business needs, and this job description may be updated at Acosta Inc.'s sole discretion. Qualifications include a Bachelor's degree in Business Administration, Operations Management, Retail Management, Supply Chain, Finance, or a related field, or an equivalent combination of education and relevant executive experience; fifteen (15) or more years of progressively responsible leadership experience in merchandising, retail operations, field execution, consumer-packaged goods, retail services, or a related industry; ten (10) or more years leading large, geographically dispersed operations and senior leaders; demonstrated accountability for significant budgets or profit-and-loss performance; demonstrated experience leading operational transformation, integration, process standardization, and change across complex organizations; experience serving as an executive partner to clients, retailers, or other external stakeholders; a Master's degree in Business Administration or a related field preferred; executive leadership experience spanning multiple operational functions, such as field execution, logistics or distribution, shared services, training, talent acquisition, sales operations, governance, or operational technology; demonstrated success in integrating functions, systems, data, and leadership routines into an enterprise operating model; executive-level strategic planning, operating-model design, financial management, and enterprise decision-making capability; deep understanding of merchandising, retail field execution, client service delivery, labor models, productivity, and store-level operating requirements; ability to lead through influence in a matrixed organization and align leaders with competing priorities around shared outcomes; ability to interpret complex financial, operational, workforce, quality, and client data and convert findings into clear decisions and actions; ability to communicate persuasively with boards, executive leaders, clients, retailers, field teams, and associates; ability to build leadership capability, establish accountability, guide succession planning, and lead organizational change; working knowledge of enterprise systems, workforce technology, business intelligence, reporting tools, and Microsoft Office applications; ability to exercise sound judgment, maintain confidentiality, and address sensitive or high-impact issues with appropriate urgency; enterprise knowledge of distribution and inventory operations, field support models, learning and onboarding, talent acquisition, field execution, sales operations, governance, workforce optimization, and retail execution technology; ability to design and lead end-to-end operating systems with clear decision rights, service levels, measures, controls, and escalation paths; strong interpersonal and highly developed writing skills; acute attention to detail; and travel as needed. Physical requirements include sitting for extended periods, using a computer for prolonged periods, lifting and carrying light items, reaching, bending, or stooping occasionally, maintaining focus and attention for long periods of desk-based work, following clear directions, and performing repetitive motions consistently throughout the day.