AI-Driven Metrics & Analytics Manager

Optimum’s Customer Experience FP&A team is seeking a Manager, Metrics & Analytics to lead day-to-day metrics and forecasting for Care and Retention programs. This role partners with Care and Retention leaders and Finance Operations to translate data into actionable forecasts and insights, shaping the future of frontline decision-making and budgeting. You will build and scale an analytics function from the ground up, with a path toward owning broader forecasting processes over time and