Strategic Customer Program Manager

Primary Responsibilities: Manage complex customer engagement or product programs under the supervision of the VP of Product Management and Marketing. Lead cross-functional core team including project managers, sales, product managers, R&D and Operation team members to develop program timeline consistent with business strategy and expectations. Drive program execution per milestone commitments (program timeline) to customers and achieve business objectives. Identify potential roadblocks early and lead the team to develop and implement counter measures; Identify opportunities for improving overall performance of the program. Develop plans with core team members to eliminate and/or mitigate risk. If risks cannot be mitigated within the core team, determine appropriate means to communicate and elevate issues to appropriate individuals within the organization. Interface with appropriate internal and external resources (regulatory, customers, etc.) to ensure development programs meet regulatory and customer requirements. Communicate with all levels of the organization the objectives, status, risks, and needs for the program. Tracks and forecasts divisional customer and product projects for new product positioning and new business expansion. Education And Experience Required Bachelor’s degree in engineering or physics; graduate degree or MBA is a plus. End-to-end program management experience in Engineering or R&D within a semiconductor chip or equipment companies. Demonstrated experience collaborating with program stakeholders (client and internal), end-users, business partners, and technical team members to ensure proper systems and plan alignment. Strong verbal and written communication skills with ability to effectively communicate with multiple levels in the organization. Previous experience working in a matrixed and geographically diverse business environment. Proficient in MS Office (Word, Excel, Outlook) and MS Project. Program/Project Management certifications preferred but not required. The target salary range for this job is approximately $185,000 to $200,000 annually. Job summaries account for a range of qualifications, skills, and experience that can be considered. We are committed to making fair and equitable job offers based on a number of factors including but not limited to the job scope, market conditions, and candidate skill level and depth of experience. This job may require candidates to produce documentation to ensure compliance with U.S. export control laws.

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