Renewals-Focused Customer Success Advisor

TestGorilla is seeking a Customer Success Advisor, Renewals, to manage renewals from initial quote to signed order and lead pricing conversations within our discount framework. You will guide customers through plan changes across our assessment and sourcing products and support migration to usage‐based pricing using our playbook. This high‐volume role requires commercial acumen, strong communication, and the ability to collaborate with AI agents to automate routine tasks while maintaining a