Senior Medical Equipment Technician (CBCT, Dental X-Ray)

Key Responsibilities: Provide expert-level technical support for complex and high-risk medical and dental equipment issues, both remotely and on-siteServe as the primary escalation point for unresolved or advanced technical cases from Technician I and II staffInstall, configure, inspect, test, and validate advanced medical and dental equipment at customer sitesDiagnose complex system failures and recommend corrective actions and long-term solutionsLead on-site service activities for critical installations, upgrades, retrofits, and major repairsSupervise, mentor, and provide technical guidance to Medical Equipment Technician I & II team membersSupport onboarding and training of new engineers, including field shadowing and skills developmentReview service documentation for accuracy, completeness, and compliance with company standardsCommunicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectationsMonitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfactionCollaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvementsSupport internal process improvement initiatives and contribute to best-practice developmentTravel regularly to client sites (average 2?7 days per assignment) and provide leadership during multi-day or complex service engagementsEnsure safe handling, transport, setup, and operation of equipment (up to 50 lbs) Perform other duties as assigned by managementSupervisory ResponsibilitiesDirectly supervises Medical Equipment Technician I and II positionsProvides performance feedback, coaching, and technical development supportAssists management with workload planning, scheduling, and skills assessmentsRequirementsAssociate degree required; Bachelor's degree in Biomedical Engineering, Electronics, or a related technical field preferred 4+ years of hands-on experience servicing dental CBCT X-Ray equipment, with demonstrated advanced troubleshooting expertisePrior experience mentoring, leading, or supervising technical staffStrong mechanical, electrical, and diagnostic skills across a broad range of clinical equipmentProven ability to communicate complex technical information clearly to customers and internal teamsExcellent customer service, interpersonal, and conflict-resolution skillsProficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systemsValid driver's license and ability to travel regularlyAbility to work independently, prioritize tasks, and manage multiple complex service casesMust be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 poundsBenefitsMedical insuranceDental and Vision,100% Company sponsoredBasic Life Insurance and AD&D, 100% Company sponsoredShort Term and Long Term Disability Insurance, 100% Company sponsored.401(k) plan with a company match up to 3%PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)10 Paid Holidays per year