Director of Sales, P&C Insurance Contact Center Operations

Director Of Contact Center Operations InsureOne, part of the Confie family, is one of the largest U.S. privately-held insurance companies. InsureOne is transforming how Americans protect what matters most. We work with top insurance carriers to provide personalized auto, home, commercial, and life insurance solutions through InsureOne, operating through a coast-to-coast network of community-based agencies. As we continue to grow, we're seeking an exceptional leader to drive operational excellence for our Farmers Branch, Texas location. Join our operations leadership team as Director of Contact Center Operations and shape the future of customer experience in one of America's fastest-growing insurance platforms. This is a rare opportunity to lead transformation at scale - directing 30+ professionals while sitting on InsureOne's Leadership Team as a true Leader of Leaders. Lead & Transform Drive operational excellence across omni-channel sales and service functions Champion digital transformation initiatives that revolutionize customer engagement Build and execute strategies that balance exceptional service with aggressive growth targets Partner with senior leadership to align operational capabilities with corporate vision Build High-Performance Teams Inspire and develop 2-3 direct reports who lead their own teams Create a culture of continuous improvement and innovation Implement world-class training and development programs Foster an environment where top talent thrives and grows Drive Business Results Optimize key metrics: ASA, conversion rates, first-call resolution, CSAT scores Manage multi-million-dollar operational budgets with entrepreneurial mindset Develop self-service capabilities and automation strategies Build strategic partnerships with Marketing, IT, Product, and Compliance teams Shape Customer Experience Design and implement next-generation service delivery models Lead workforce planning and optimization initiatives Deploy cutting-edge contact center technologies (ACD, IVR, CTI systems) Create seamless omni-channel experiences that delight customers

Bachelor's degree preferred; relevant work experience may be considered in lieu of a degree. Visible Leadership Role - Direct access to SVP and operations leadership team Transformation at Scale - Lead major expansion in growing market Career-Defining Impact - Shape operations for an industry leader On-Site Advantage - Build real relationships and culture in our Farmers Branch office Growth Trajectory - Join during exciting expansion phase with advancement opportunities Our Commitment to YouAt InsureOne, we believe in investing in our leaders. You'll receive: Competitive compensation package commensurate with experience Comprehensive benefits including medical, dental, vision, relocation assistance Professional development and continuing education support Opportunity to build your legacy in a transforming organization Work with cutting-edge technology and innovative solutions