Voice Platform Engineer

Job TitleSmartReach/LiveVox Subject Matter ExpertJob DescriptionServe as the SmartReach/LiveVox Subject Matter Expert for configuration, administration, and production support. Configure, launch, optimize, and troubleshoot outbound campaigns. Analyze campaign performance and implement configuration improvements. Investigate dialing issues, campaign execution failures, and routing problems. Configure dialing strategies, agent assignments, call flows, dispositions, and campaign settings. Support outbound compliance controls and TCPA requirements. Troubleshoot API integrations, file ingestion, and data processing issues. Partner with operations, business teams, and technical stakeholders to deliver solutions. Support UAT testing, change management, production releases, and deployments. Monitor campaign health and resolve production incidents. Conduct root-cause analyses and implement long-term fixes. Create documentation, runbooks, troubleshooting guides, and operational standards. Provide technical guidance and knowledge transfer to support teams.