ServiceNow Administrator

Responsibilities: Manage the daily administration of the ServiceNow platform, ensuring stable performance and dependable support for users across the organization. Investigate incidents, service requests, and system issues, then deliver timely resolutions that minimize disruption and improve user satisfaction. Configure and maintain platform components such as forms, workflows, catalogs, notifications, and routine automations to support business needs. Work with stakeholders across IT and business teams to identify process enhancements and translate operational needs into practical platform updates. Strengthen existing ServiceNow capabilities by recommending and applying improvements that streamline usage and elevate the overall user experience. Develop and refine features including service level tracking, alerts, escalations, and reporting to improve visibility and operational effectiveness. Provide administrative support for ITSM-related functions and asset management processes within the ServiceNow environment. Participate in platform upgrades, testing activities, and release preparation to help ensure smooth deployments and continued system reliability. Create and maintain clear system documentation, configuration records, and administrative procedures to support consistent platform management. Contribute to the ongoing growth of ServiceNow adoption by helping teams make better use of available platform features and functionality.