Account Manager

Key Responsibilities: Account Management: Maintain and nurture relationships with existing physician offices, clinics, and health systems to ensure client retention and satisfaction. Business Development: Identify and pursue opportunities to cross-sell or expand testing volumes within assigned accounts. Client Onboarding & Training: Educate clinical staff on specimen collection protocols, requisition processes, and portal utilization. Issue Resolution: Act as a liaison between clients and internal laboratory operations to resolve inquiries. Activity Tracking: Regularly log field activity, maintain client records, and manage your pipeline using the company CRM platform.

Experience: 1+ years of professional sales, account management, or customer-facing experience (previous B2B or healthcare sales is a plus).

Education: Bachelor’s degree in Business, Marketing, Biology, or a related field preferred.

Skills: Excellent communication, relationship-building, and negotiation skills.

Travel: Ability to travel locally to visit clinical client sites within the designated territory. Attributes: High motivation to meet targets, strong organizational skills, and a fast learner capable of understanding scientific/clinical terminology.