Skip to main content
McCarthy Search

Field Service Engineer

L5

groe advisorsJersey City, NJ3 days ago

Occupations

Installation, Maintenance, and Repair Workers, All OtherElectrical and Electronics Repairers, Commercial and Industrial EquipmentPrecision Instrument and Equipment Repairers, All Other

Industries

Electronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment Repair and MaintenanceOther Scientific and Technical Consulting Services
JOB TITLE: Field Service Engineer – New York CityDEPARTMENT: Technical ServicesREPORTS TO: National Field Service ManagerJOB SUMMARY: Our company develops, manufactures, sells, and services high-end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert-level field service repairs in a diagnostic medical technology environment. This is a developing position which includes working closely with technical and field support management to implement technical training programs in the fieldto bring advanced repair procedures to the current field service team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide high priority site visits to diagnose, troubleshoot, and repair system problems, perform preventative maintenance procedures, and technical upgrades on company instruments and software.
  • Provide telephone and remote technical support to resolve equipment-related problems.
  • Accurately report failure and repair data through company systems and to appropriate personnel.
  • Maintain clinical and technical knowledge to stay current with technology and product applications.
  • Follow up on customer concerns and bring issues to resolution.
KNOWLEDGE/SKILLS/ABILITIES REQUIRED:
  • Bachelor’s degree in Engineering Technology or Electrical Engineering OR anAssociate’s Degree/military training combined with related experience.
  • Two (2) years of medical equipment service industry experience including demonstrated proficiency in resolving technical problems in medical imaging modality.
  • Thorough knowledge of Microsoft operating systems, Local Area Networks, computers, disk drives and data management.
  • Experience with digital voltmeters, laser power meters, optical alignment tools andspecialized test equipment.
  • Demonstrated proficiency in resolving complex technical problems in medical imaging modalities with minimal assistance.
  • Excellent communication skills and the ability to interact in a professional and responsive manner with highly specialized medical personnel.
  • Excellent organizational and time-management abilities.
  • Ability and desire to multi-task and a willingness to take ownership through completion of all responsibilities.
  • Must be a self-starter, have strong interpersonal and organizational skills, and be flexible in a dynamic team environment.
PHYSICAL DEMANDS:
  • Travel estimated at 75%-80%
  • While performing the duties, the employee is:o constantly required to reach to use computers and other office equipmento constantly required to view objects at close and distant rangeso frequently required to communicate with otherso frequently required to sit and stand
  • Requires fine manipulation and simple grasping in order to utilize equipment.
  • Requires occasional lifting and transporting of items weighing up to 50 lbs.
  • Equipment typically used: Computers, Heidelberg devices, USB devices. Digital VoltMeters, laser power meters, hand tools, optical alignment tools, and specialized test equipment.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

SeniorL5

Location

Jersey City, NJ

Occupation

Installation, Maintenance, and Repair Workers, All Other

Industry

Electronic and Precision Equipment Repair and Maintenance

Posted

3 days ago

To get sharper similar jobs, create your profile using the link below.

Create profile