Policy and Procedure Analyst

Key responsibilities: Lead the development, review, and maintenance of servicing policies, procedures, and process documentation across mortgage servicing functions Assess documentation and processes to identify gaps and opportunities for strengthening governance and execution Prepare executive-level reporting on documentation readiness and governance adherence while providing guidance to less experienced contributors

Required qualifications: Bachelor's degree in Business Administration, Operations, Communications, or a related field, or equivalent work experience 5+ years of experience in mortgage servicing, operations, compliance, or policy/procedure development Experience supporting regulated financial services processes, including documentation governance and procedure management Proficiency in Microsoft Office applications and document repository tools such as PolicyTech or SharePoint Strong written communication skills with the ability to create clear, user-friendly documentation