Emergency Response Call Specialist
virtual vocationsDenver, CO
Emergency Response Call Specialist
L3
virtual vocationsDenver, COtoday
Occupations
Customer Service RepresentativesTelephone OperatorsCommand and Control Center SpecialistsIndustries
Telemarketing Bureaus and Other Contact CentersEmergency and Other Relief ServicesTelephone Answering ServicesTo support the needs of elderly and medically-at-risk individuals, the full-time Emergency Response Call Specialist will answer incoming calls, triage assistance requests, and ensure high-quality customer service while maintaining accurate data in a remote environment.
Key responsibilities:
Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
Ensure professional and caring interactions with customers, resulting in a high level of service
Update Subscriber data accurately in the data management system and troubleshoot service issues as needed
Required qualifications:
High School diploma or equivalent (GED) required
Experience in a Call Center or Customer Service role
Fluency in English with excellent verbal skills
Basic computer skills and familiarity with Microsoft Windows
Compassion and empathy for the elderly and medically at-risk individuals
Apply now
Level
JuniorL3
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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