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Guest Service Agent

L2

stepstone hospitalityBrooklyn, NY4 days ago

Occupations

Hotel, Motel, and Resort Desk ClerksReceptionists and Information ClerksConcierges

Industries

Hotels and MotelsAll Other Traveler AccommodationCasino Hotels
Front Desk Guest Service AgentJoin our dynamic hospitality team at Indigo Hotel, as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional customer service and ensure our guests feel welcomed and valued throughout their stay.
Key Responsibilities:
  • Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
  • Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating as necessary
  • Manage reservations, cancellations, and modifications accurately using the property management system
  • Provide information about hotel amenities, local attractions, and services to enhance guest experience
  • Maintain a clean and organized front desk area, ensuring all materials are up-to-date
  • Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs
  • Handle cash, credit card transactions, and billing processes accurately
  • Follow all safety and security procedures to ensure a safe environment for guests and staff
Skills and Qualifications:
  • High school diploma or equivalent; additional hospitality training is a plus
  • Previous experience in customer service or front desk operations preferred
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to remain calm and professional in high-pressure situations
  • Proficiency with reservation and property management software
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Positive attitude and a genuine desire to assist guests
We foster a welcoming and inclusive work environment that values growth and development. Join us and be part of a team dedicated to delivering outstanding service and creating memorable guest experiences. We offer competitive benefits and opportunities for career advancement.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

EntryL2

Location

Brooklyn, NY

Occupation

Hotel, Motel, and Resort Desk Clerks

Industry

Hotels and Motels

Posted

4 days ago

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