Head of Client Support Services

Regional Service Director - Northeast RegionThe Regional Service Director will have full P&L responsibility leadership to the assigned locations or branches within the Northeast region. The primary focus of this role is to ensure that branches deliver outstanding customer service and achieve growth and profitability objectives. The Regional Service Director has a strategic focus of delivering operational excellence and supporting the sales efforts of the company and leading the hiring and development of outstanding branch talent. Ensure that all branches within the sub-region meet or exceed established financial and operational goals. Lead efforts to drive outstanding customer service and operational excellence. Provide coaching and performance feedback to branch leadership and continuously develop outstanding talent. Drive a culture of accountability and the implementation of strategic actions for customer service and operational excellence. Ensure that we are effectively managing costs and continuously aligning our spending to business performance. Lead with data and analytics. Utilize our tools and reporting to drive well-supported decision-making. Bachelor's degree in business or related discipline or the equivalent preferred~10 years of experience in industrial distribution with an emphasis on field and branch leadership.~ Experience driving customer service and operational excellence~ Experience leading, developing, and coaching leaders; Strong history of a customer-focused and commercial mindset and experience.~ Strong performance management skills. Demonstrated ability to drive positive change and cultural transformation Self-motivated with the ability to be effective in a fast-paced, dynamic, and changing organization and manage through complexity. Outstanding ability to drive positive change and cultural transformation. Ability to utilize a structured process to drive results. Ability to us data analytics tools for tracking performance metrics, forecasting, and making data-driven decisions.