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Call Center Specialist

L3

huntsville hospital health systemHuntsville, AL2 days ago

Occupations

Customer Service RepresentativesReceptionists and Information ClerksTelephone Operators

Industries

All Other Outpatient Care CentersOffices of PhysiciansTelemarketing Bureaus and Other Contact Centers
Overview: The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full‐time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.
Qualifications
Education required: HS/GEDLicense, Certification and/or Registration: ROT or CCMA certification required by first 90 days of employment
Experience: Multi-lined phone experience preferred. Customer Service Representative experience preferred. Some insurance/billing experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines Outstanding organizational and writing skills Ability to speak clearly and concisely Independent, self-starting and highly motivated Proven positive, "teamwork" attitude in work history
About Us: AtThe Orthopaedic Center, we are proud to be the region's leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.
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Level

JuniorL3

Location

Huntsville, AL

Occupation

Customer Service Representatives

Industry

All Other Outpatient Care Centers

Posted

2 days ago

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