Service Specialist, Tempus Technologies
pncAuburn, IN
Service Specialist, Tempus Technologies
L5
pncAuburn, IN16 days ago
Occupations
Computer User Support SpecialistsComputer Network Support SpecialistsComputer Systems AnalystsIndustries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Activities Related to Credit IntermediationService Specialist Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths. As a Service Specialist within Tempus Technologies, subsidiary of PNC, you will be based in Auburn, IN.
Responsibilities:
- Handling customer technical support cases through phone and email submission
- Hands-on troubleshooting device support and integration
- Create Jira Service Desk tickets and work them through the support process to closure.
- Remote support for Call Center
- Collaborate with Sr Tech to find a resolution to merchant issues.
- Create Jira Service Desk tickets for potential bug fixes and feature requests.
- Simple log analysis
- Transaction Inquiries & Basic Customer Reports
- Acts as SME/Point of Contact for Standard Support Clients
Training:
Provide merchant training on functions of software and hardware.
Contribute to training documentation for team knowledge growth.
Emergency after hours and weekend On Call:
Monthly rotation of after-hours weekday and weekend support
Skills/Qualifications
Education:
Bachelor's degree in computer science or related technology field is preferred but not required.
Experience:
1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services
Skills:
- Sound decision making, while being able to agreeably present a different viewpoint.
- Facilitative leadership ability with strong interpersonal communication (oral and written communication)
- Effective written and verbal communication
- Able to communicate verbally and in writing with internal and external clients.
- Able to explain technical issues in simple terms.
- Contributes technical
with high level of motivation
Team player and collaborator; ability to build strong partnerships.
Effective influencing skills
Positive/can-do approach and ability to embrace change.
Strong organizational, time management, prioritization, problem solving and delegation skills.
Technical Acumen:
Excellent judgment and decision-making skillsPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Apply now
Level
SeniorL5
Location
Auburn, IN
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
16 days ago
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