Customer Success Manager
true talent solutions partnersMillbrae, CA
$130,000 - $160,000 per year
Apply now (opens in a new tab)Customer Success Manager
L6
true talent solutions partnersMillbrae, CAyesterday
$130,000 - $160,000 per year
About the Role:
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build a proactive CS function, partnering closely with customers, engineering, and product to support adoption and renewals.
What You'll Do:
Manage enterprise customers through onboarding, adoption, renewals, and expansion. Lead customer calls focused on discovery, use-case fit, and product adoption. Share customer feedback, bug reports, and feature requests with product and company leadership. Partner with forward-deployed engineers on proof-of-concept to paid conversions. Match customer business objectives with AI capabilities and enterprise integrations.
What We're Looking For:
Five to seven years of Customer Success experience, including proactive customer management. Experience at an early-stage startup, ideally in a horizontal AI business. Familiarity with companies serving both product-led growth and enterprise sales customers. Comfort working with AI and LLM products, and tools such as Slack, Jira, GitHub, and Confluence. Ability to work in an evolving environment and turn customer needs into actionable product feedback.
Compensation & Benefits:
Base salary is $130,000 to $160,000 USD annually. Visa sponsorship is not available.
Location:
Hybrid, based in San Francisco, California. Atlanta, Georgia is also an eligible location.
Apply now (opens in a new tab)
Level
LeadL6
Salary
$130,000 - $160,000 per year
Location
Millbrae, CA
Occupation
Customer Service Representatives
Industry
Computer Systems Design Services
Posted
yesterday
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