Production Support Engineer

Job Title: Production Support Engineer Location: Boston, MA - 4 days onsite per week Length: 7-10 months Project Description: Guideline Monitoring is a Tier 1 Investment Compliance platform tightly integrated with Order Management Systems to enforce pre-trade and post-trade compliance across the firm's global asset portfolios. The platform powers the coding, testing, and ongoing monitoring of thousands of investment guidelines within compliance engine, providing real-time breach detection and escalation workflows that are critical to regulatory and client-mandate adherence. This role sits at the intersection of technology and the investment process, offering direct exposure to front-office workflows, senior compliance stakeholders, and a sophisticated production environment operating at enterprise scale. Must Have Skills: Asset Management / Investment Compliance Domain: Good understanding of guideline monitoring, investment mandates, and compliance workflows in an asset management or capital markets setting. Familiarity with pre-trade and post-trade compliance concepts is essential. Advanced SQL Skills: Strong, production-grade SQL for querying compliance rule result sets, investigating data anomalies, generating custom outputs, and supporting root-cause analysis on rule failures. Experience with large financial datasets is preferred. Stakeholder Communication: Confident, articulate communicator who can interface directly with business users, compliance officers, and senior stakeholders. Ability to translate technical findings into plain business language is critical given the Tier 1 nature of the application. Production Support Lifecycle Proven experience in end-to-end production support incident triage, P1 bridge coordination, root-cause analysis, escalation management, and user communication. Experience supporting a follow-the-sun or 24×7 model is strongly preferred. AI-Native Aptitude Comfort working with AI-assisted development workflows and an interest in applying AI tooling to support automation is a growing priority for this team.