NUTRITION OPERATOR (FULL TIME AND PART TIME)

Address: Seton Medical Center Austin - 1201 West 38th Street, Austin, TX 78705.

Note: online applications accepted only.

Schedule: Full time and part time schedules. 6:30 am to 2:30 pm and 12:30 pm to 8:00 pm, days may vary. More details upon interview. Requirement: 1 year of previous call center and/or operator experience required. Bilingual experience required.

Pay Range: $17.50 per hour to $18.25 per hour. If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary: Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions.

Essential Duties and Responsibilities: Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Responsive to patient's needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order with nursing to ensure patients' diet prescriptions are accurate, and patients' food needs are met. Adheres to facility confidentiality and patient's rights policy as outlined in the facility's HIPAA policies and procedures. Complies with federal, state and local health and sanitation regulations and department sanitation procedures. Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. Performs other duties as assigned. Associates at Touchpoint are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical DentalVisionLife Insurance/ADDisability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Touchpoint maintains a drug-free workplace.