IT Systems Support Specialist

Responsibilities: Second level Service Desk support (85% remote and 15% desk-side), resolve hardware and software issues, assist customers remotely with DUO, Net Motion and network resource connectivity. Deployment of SCCM images, software deployments both manual and as SCCM task sequence software packages. May be assigned to complete hardware technical assessments. May be assigned technical documentation tasks; "How To" user guides and internal technical documentation. Update both hardware and software assignments in Manifest. Supporting approximately 1,250 Client staff and 2,700 devices. Typical assignment supports 2,700+/- Laptops, PCs, local and network printers, scanners across 7 Client locations. Report hardware failures to appropriate vendors. Assist users in operating systems, application programs, utilities and hardware operation. Image, install and move IT-related equipment. Required

Skills/Experience: Possession of a valid California Driver's License Mandatory Willingness to drive throughout Sacramento County. Communicate clearly and tactfully on the telephone and in person Ability to work independently and as part of a team Able to analyse, diagnose and resolve customer problems Knowledge of Windows 10 (COMPTIA A+ and Network+ equivalent or greater experience) Knowledge of Office 2016; M365 a plus Knowledge of computer imaging and software deployment technologies including MS System Center Configuration Manager. Regards Naresh Damagalla West Advanced Technologies, Inc