Remote Technical Support Specialist

WHAT YOU WILL DO: Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escalate to the emergency response teamRespond to security alerts involving the vehicleValidate navigation data against real-world road conditionsIdentify recovery options for disabled or weather-affected vehiclesFlag hazards involving vulnerable road users and emergency vehiclesTake escalations from first-line specialists and route safety events to the emergency response teamWHAT YOU BRINGSustained attention and fast anomaly spotting across live video and vehicle dataDecisiveness under ambiguity on safety-critical calls in varied conditionsSpatial reasoning and strong knowledge of road rules and traffic controlsStrict procedural discipline and consistent execution of proceduresCalculated, structured decisions; communication is internal and data-drivenMINIMUM REQUIREMENTSLive in commuting distance to the North Lauderdale, FL office 1+ year of analytical, technical, traffic or safety operations experienceStrong attention to detail and comfort with long screen-based monitoringFluent EnglishSound, fast decisions on safety-critical events with incomplete informationAble to work rotating 24/7 shifts and pass a background checkWe are an Equal Opportunity Employer