Delivery Lead

Responsibilities: Lead and support the delivery team during assigned shifts. Coordinate delivery orders to ensure they are prepared, assigned, staged, and dispatched accurately and on time. Safely and efficiently deliver Chick-fil-A orders using company-provided vehicles when needed. Monitor delivery times, order accuracy, food quality, and overall delivery performance. Coach and support Delivery Drivers while reinforcing expectations, accountability, safety, and Chick-fil-A standards. Assist with the training and development of new Delivery Team Members. Ensure Drivers arrive prepared with the proper uniform, equipment, phones, delivery bags, and other required supplies. Maintain Chick-fil-A hospitality standards during both in-store and delivery interactions. Help resolve delivery delays, missing items, incorrect orders, and guest concerns professionally. Communicate with Shift Leads, Directors, and the Delivery Director regarding staffing, call-outs, coverage, Driver availability, and operational concerns. Help coordinate breaks and shift coverage while maintaining appropriate staffing levels. Ensure company vehicles, delivery bags, equipment, and designated delivery areas remain clean, organized, and properly maintained. Follow and reinforce all driving safety procedures, food-safety standards, delivery policies, and vehicle expectations. Monitor Chick-fil-A delivery systems and assist with basic troubleshooting when necessary. Help track delivery performance, including speed, accuracy, guest feedback, sales, safety, and other operational goals. Support Front of House operations between deliveries, including running orders, bagging, checking order accuracy, greeting guests, and maintaining cleanliness. Assist with closing responsibilities and remain available until the final Driver has safely returned when scheduled as a closing Delivery Lead.

Requirements: Must be at least 18 years old. Minimum of 2 years of driving experience with a valid driver's license. Must maintain a clean and acceptable driving record. Must meet all requirements necessary for delivery and base access. Must successfully complete required background screening. Must have a reliable smartphone with GPS and Bluetooth capabilities for delivery-related applications. Strong communication and teamwork skills. Ability to lead, coach, and support Delivery Team Members. Ability to follow both verbal and written direction. Ability and willingness to adapt as delivery procedures, standards, and expectations continue to evolve. Ability to accept feedback and coaching professionally and respectfully. Comfortable working in a fast-paced environment while maintaining a positive and professional attitude. Commitment to hospitality, integrity, safety, excellence, and exceptional guest service. Must meet the position's scheduling and availability requirements.