Service Advisor
central power systems servicesLiberty, MO
Service Advisor
L3
central power systems servicesLiberty, MOtoday
Occupations
Parts SalespersonsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelCustomer Service RepresentativesIndustries
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and MaintenanceElectronic and Precision Equipment Repair and MaintenanceSpecialized Automotive RepairService Advisor Kansas City - Liberty, MO 64068
Position Title: Service Advisor
Reporting to: Service Manager
Department: Service
Central Power Systems & Services is a privately held company with deep roots going back to 1954.
Our Mission:
Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission.
JOB SUMMARY:
The service advisor is expected to be a liaison between the Service Department and their customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance!
RESPONSIBILITIES: Greet customer, establish rapport and gather repair issue information
Communicate intake of repair orders to the Foreman Create and present Customer(s) with Estimate(s) and or Repair Plans Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction Collaborate with Parts Dept. to ensure timely ordering and prevent delays Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation Update Customers on status throughout repair process Meet or exceed service upselling goals Customer Pick-upProcess customer invoicing and payments Adhere to all safety policies and maintain safe environment for customers and employees Other duties as assigned Great Benefits Competitive SalaryTool Programs available for entry level technicians Health Benefits including Medical, Dental, Vision and Life insurance 401(k) with a company match Paid Time Off + 7 Company Paid Holidays Productive Work Environment with opportunity for internal growth
Qualifications:
- High school diploma required, technical education in Automotive, Diesel or related field a plus
- Experience in a shop environment, heavy-duty diesel shop experience preferred
- Excede software experience preferred 2+ years sales experience, specifically upselling service 3+ years experience and industry knowledge preferred
Strong written and verbal communication skillsWORK CONDITIONSThis position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.
CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).
Apply now
Level
JuniorL3
Location
Liberty, MO
Occupation
Parts Salespersons
Industry
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance
Posted
today
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