Customer Relations

Automotive Customer Relations Coordinator Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts. Issue Resolution: Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary. Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction. Appointment Scheduling: Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized. Satisfaction Metrics: Monitor and distribute feedback from manufacturer generated surveys and improve customer retention. Communication: Excellent verbal and written communication skills; ability to explain complex automotive repairs in a clear non-technical manner. Problem Solving: Strong de-escalation, active listening, and conflict resolution abilities. Software Proficiency: Familiarity with automotive CRM platforms such as CDK and CDK services.