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Executive Support Specialist

L5

franklin fitchBrooklyn, NYyesterday

$67.31 per hour

Occupations

Computer User Support SpecialistsNetwork and Computer Systems AdministratorsExecutive Secretaries and Executive Administrative Assistants

Industries

Computer Systems Design ServicesExecutive OfficesTemporary Help Services
Executive Support Specialist | Onsite in Midtown | Up to $140,000 DOEConsidering making an application for this job Check all the details in this job description, and then click on Apply.
What You'll Do:
  • Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
  • Act as a senior escalation point for complex end user issues across the wider business.
  • Support users across office, remote and international environments.
  • Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
  • Support conference rooms, AV, executive meetings and business critical events.
  • Manage onboarding, offboarding, hardware refreshes and IT assets.
  • Maintain documentation, ticket quality and service levels.
  • Participate in an on call rotation, including occasional evenings and weekends.
  • Identify ways to improve the executive and end user experience through better processes and automation.
  • What You Bring7 to 10 years of IT end user computing or service delivery experience.3+ years supporting executives or VIPs in a white glove environment.
  • Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
  • Experience with Apple Business Manager, iPhone management and MFA.Strong conference room and video conferencing experience.
  • Experience with Service
  • Now or a similar ITSM platform.
  • Polished communication skills with the ability to stay calm under pressure.
  • High level of discretion when working with senior stakeholders.
  • Comfortable with scheduled on call and occasional out of hours support.
  • Authorized to work in the US.
What's In It For You: A high visibility role supporting senior executives directly. Broad exposure across endpoint, identity, mobile, AV and IT operations. Work with modern Microsoft and Apple technologies. Opportunity to improve processes and make a visible impact. Exposure to a fast paced, high touch technology environment. xuwmhxw Interested? Apply now or send your resume to
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Level

SeniorL5

Salary

$67.31 per hour

Location

Brooklyn, NY

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

yesterday

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