IT Operations Analyst II
fivetranDenver, CO
IT Operations Analyst II
L5
fivetranDenver, COtoday
Occupations
Computer User Support SpecialistsComputer Systems AnalystsNetwork and Computer Systems AdministratorsAbout the Role:
Fivetran is building data pipelines to power the modern data stack for thousands of companies. The IT Operations Analyst II is the front-line resource for end-user IT support, resolving hardware, software, and access requests through the company's ticketing system. This role manages the laptop and device lifecycle, provisions and troubleshoots application access, and supports employee and contractor onboarding/offboarding. The IT Operations Analyst II escalates systems-level and identity-architecture issues to the IT Systems team as needed. It is based in the Denver office. Technologies You'll UseThis role works hands-on with the following systems on a daily basis:- Identity & access: Okta- Device management (MDM): Jamf (Mac), Microsoft Intune (Windows)- Collaboration & productivity: Slack, Google Workspace, Notion, Zoom/Google Meet- Ticketing: Jira- Credential management: 1Password- Hardware: Mac and Windows laptops, conference room AV/video-conferencing equipment- Business applications: exposure to common SaaS tools (e.g., NetSuite, Salesforce, GitHub) at the access-provisioning level
What You'll Do:
Respond to and resolve end-user IT support tickets covering hardware, software, and access requests- Manage the laptop/device lifecycle: refresh eligibility, new-device deployment, and purchase-eligibility requests- Provision and troubleshoot application access through the identity provider (e.g., Okta), including tile assignments, login errors, and MFA/passwordless configuration- Support onboarding and offboarding for employees and contractors, including device setup and access provisioning across core systems- Troubleshoot common issues with collaboration and productivity tools (e.g., Slack, Google Workspace, Notion)- Support office technology, including conference room AV and video-conferencing equipment- Maintain accurate records of hardware inventory and ticket resolution- Escalate systems-level issues (SSO configuration, elevated access, integration troubleshooting) to the IT Systems team Skills We're Looking For- Experience in an IT helpdesk, service desk, or end-user support role- Familiarity with identity/SSO platforms (e.g., Okta) from an end-user support perspective- Experience working in a ticketing system (e.g., Jira, Zendesk, ServiceNow)- Strong customer service and written communication skills- Basic hardware troubleshooting on Mac and/or Windows laptops
Bonus Skills:
Experience supporting SaaS application access requests across multiple systems- Familiarity with Google Workspace and/or Microsoft 365 administration basics- Experience supporting new-hire onboarding/offboarding at scale- Experience in a fast-growing or multi-office environment
Perks and Benefits:
- 100% employer-paid medical insurance
- Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
today
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